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Case Study: Cabinet

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Flexibility affords Cabinet a real confidence in our
capacity to pivot, devise a plan and deliver.  

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Overview

Cabinet is passionate about health and wellness, providing their customers with fair-priced over the counter medicines. Our partnership started as a simple customer experience solution, and grew to so much more through careful curation by our team. Now, we also provide account and inventory management services for their Amazon and Walmart partnerships.

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“The solution delivered by Otonomee has flexed and pivoted, shaped by our ever-changing needs. Though our partnership encompasses CX Support at its core, the Otonomee Team deliver across a myriad of valuable activities – from reseller logistics and community outreach to our Knowledge Base design and optimisation.” 

Achal Patel, Co-Founder & CEO, Cabinet 

Service:

Account Management, Community Outreach, Inventory Logistics 

Industry:

eCommerce/
HealthTech 

Channels:

Email, SMS, Live Chat, Social, Amazon Reviews  

Markets:

US, IE, UK 

High Level Achievements

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Ownership of support processes and policies, providing a white glove approach 

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Creation of macro and issue tagging framework for customer enquiries 

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Comprehensive Knowledge Base design & implementation