Case Study: Clever Cards
Our agility & speed affords CleverCards a real confidence in our capacity to devise a plan and deliver.
Overview
Clevercards’ platform allows 500 million people in 200 countries to send millions of cards digitally anywhere, any time, instantly. The Otonomee team facilitates this ambitious endeavor by providing support in a number of areas, ensuring the protection of customers and their payments.
Service:
Customer Support
Industry:
Fintech/Retail
Channels:
Live Chat, Email
Markets:
IE, UK
High Level Achievements
Sourcing, recruitment and onboarding of launch team within 3 weeks
First Portugal-based new Otonomee joiners
Creation of comprehensive training pack, incorporating schedule, training documentation & auxiliary materials
The Implementation Project Team designed a project scope and developed a weekly communications cadence with CleverCards. Collaborative project management tools and regular project updates supported the successful and swift project delivery, in anticipation of the busy festive period.
Service Diversification
