Credit Card Purchase

Case Study: Clever Cards

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Our agility & speed affords CleverCards a real confidence in our capacity to devise a plan and deliver.

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Overview

Clevercards’ platform allows 500 million people in 200 countries to send millions of cards digitally anywhere, any time, instantly. The Otonomee team facilitates this ambitious endeavor by providing support in a number of areas, ensuring the protection of customers and their payments.  

Service:

Customer Support

Industry:

Fintech/Retail

Channels:

Live Chat, Email

Markets:

IE/UK

High Level Achievements

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Sourcing, recruitment and onboarding of launch team within 3 weeks 

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First Portugal-based new Otonomee joiners 

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Creation of comprehensive training pack, incorporating schedule, training documentation & auxiliary materials 

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The Implementation Project Team designed a project scope and developed a weekly communications cadence with CleverCards. Collaborative project management tools and regular project updates supported the successful and swift project delivery, in anticipation of the busy festive period. 

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Service Diversification

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