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Case Study: Horizon8

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The blending of Digital CX and Sales drives Valid8Me demo registration and deal closure.

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Overview

Otonomee’s solution for Horizon8 facilitates outbound sales activities while supporting Valid8Me, their ground-breaking financial crime management app, with out-of-hours services delivered by our Shared Services team.  

Horizon8 are poised to radically transform customer onboarding, AML screening and transaction monitoring processes, and our team has assisted them in adding valuable operational structures to support them as they grow.  

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“Our partnership with Horizon8 is an opportunity to showcase the excellent customer experience delivered, by combining innovative technology and top tier support.  

The Otonomee team has a genuine enthusiasm for the valid8 product and the massive value it brings to the market.” 

Wesley Walsh. Otonomee Group Manager

Service:

Customer Experience, Sales Development  

Industry:

SaaS/FinTech

Channels:

Voice, Email 

Markets:

 Ireland

High Level Achievements

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Blended Sales and CX approach

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Use of webinars to increase outreach and brand awareness while driving demo registration

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Foundations setting, including building of support structures and processes for future expansion and scale