Header-background-1920x1080px (1).png

Case Study: Gifts Direct

Logo-GiftDirect-600x250px (1).png

Predicting demand and flexing resources supports Gifts Direct’s seasonal fluctuations. 

Body-image-750x500px.png

Overview

Gifts Direct needed a core support team across their busy seasonal period, with the ability to scale up and down as demand rose and fell. The Otonomee team delivered a solution tailored to their seasonal fluctuations, with no sacrifice to quality: our Digital CX agents supported all nature of queries from around the globe, from flowers and fruit baskets to Irish hampers and traditional knitwear.

quote-mark-red.png

What customers say

"Great products, great service! Ireland should be proud of you"

"Exceptional customer service and products"

Service:

Customer Experience

Industry:

eCommerce/D2C

Channels:

Email, Phone

Markets:

Global

cycle.jpeg