A selection of presents and gifts

Case Study: Gifts Direct

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Predicting demand and flexing resources supports Gifts Direct’s seasonal fluctuations. 

A woman holding a small gift wrapped present

Overview

Gifts Direct needed a core support team across their busy seasonal period, with the ability to scale up and down as demand rose and fell. The Otonomee team delivered a solution tailored to their seasonal fluctuations, with no sacrifice to quality: our Digital CX agents supported all nature of queries from around the globe, from flowers and fruit baskets to Irish hampers and traditional knitwear.

For the latest seasonal campaign initiative, we proudly achieved a 94% satisfaction score.

What customers say

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"Great products, great service! Ireland should be proud of you"

"Exceptional customer service and products"

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Service:

Customer Experience

Industry:

eCommerce/D2C

Channels:

Email, Phone, Chat

Markets:

Global

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