Header-background-1920x1080px (3).png

Case Study: VROMO

Logo-Vromo-600x250px.png

Round the clock support equates to 24/7/365 assistance for VROMO drivers, restaurants and users

Body-image-750x500px.png

Overview

Otonomee’s technology platform is used to centralise contacts and to build a Knowledge Base that works for both internal team member and external VROMO app users.  

Otonomee supports VROMO, the world’s only dedicated software for restaurant food delivery, assisting restaurant partners with delivery enquiries while affording customers an exceptional brand experience. 

VROMO continues to expand their customer base globally while Otonomee is poised to support with enhanced technology capabilities along with channel and service diversification.  

quote-mark-fdarm-blue.png

“Every interaction we’ve had with the Otonomee team to date has reinforced our belief that we’re working with the absolute right partner in this space. They anticipate our needs at every turn.”

Gordon Walsh, VROMO Chief Operating Office

Service:

CX Support   

Industry:

SaaS/Food Delivery

Channels:

Email 

Markets:

US, IE, UK, ES, IT and CH

High Level Achievements

Icon_01_Vromo.png

Round the clock support: 24/7/365 support for drivers, restaurants & users 

Icon_02_Vromo.png

Analytics solution: Identification of key data sets & reporting template design 

Icon_03_Vromo.png

Training roll-out:  Induction & training of extensive team within 3-day period