Case Study: VROMO
Round the clock support equates to 24/7/365 assistance for VROMO drivers, restaurants and users
Otonomee’s technology platform is used to centralise contacts and to build a Knowledge Base that works for both internal team member and external VROMO app users.
Otonomee supports VROMO, the world’s only dedicated software for restaurant food delivery, assisting restaurant partners with delivery enquiries while affording customers an exceptional brand experience.
VROMO continues to expand their customer base globally while Otonomee is poised to support with enhanced technology capabilities along with channel and service diversification.
“Every interaction we’ve had with the Otonomee team to date has reinforced our belief that we’re working with the absolute right partner in this space. They anticipate our needs at every turn.”
Gordon Walsh, VROMO Chief Operating Office
US, IE, UK, ES, IT and CH
High Level Achievements
Round the clock support: 24/7/365 support for drivers, restaurants & users
Analytics solution: Identification of key data sets & reporting template design
Training roll-out: Induction & training of extensive team within 3-day period