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Case Study: MoneyJar

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Early immersion in Money Jar’s FinTech venture supported the provision of product and process insights and actionable recommendations.

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Overview

Money Jar gives you freedom to be better with money through their financial wellbeing mobile app. Customers can simplify the handling of their finances & save using innovative budgeting jars & spending limits. Recognising the importance of an excellent customer experience, Money Jar have partnered with Otonomee to ensure high quality is delivered

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Our alliance with Money Jar is a great opportunity for us to grow within the FinTech business world and provide exceptional customer care. Otonomee has the values, commitment and dedication to provide a high standard of knowledge, enthusiasm and empathy to our clients, staff, and customers.

Sarah Sorensen, Money Jar Team Manager

Service:

Customer Experience

Industry:

FinTech/Banking

Channels:

 Email, In-app Chat  

Markets:

Ireland

High Level Achievements

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More Than a Partner

Early immersion in Money Jar's business and processes allowed us to quickly identify where our initial contributions would matter most, providing product/process insights and actionable recommendations. Working closely with our partners is key to our mutual success

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Customer satisfaction - What it’s all about

A foundational "back to basics" approach forms the core of the Money Jar support journey: fast, friendly, and factual.  In this environment, customer dissatisfaction is seen as an opportunity for improvement and growth

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Process Improvement as BAU

At Otonomee, having the right people with the right mindset to support client growth is essential. Through our partnership, Money Jar gains not only customer support, but customer advocates, ready to shape the product roadmap through data-driven customer feedback and suggestions