Customer Service Outsourcing Company

Welcome to Otonomee

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Otonomee is the trusted outsourcing partner for scaling businesses.

 

We provide people and technology solutions to help you move into new markets,

grow your customer base and deliver stand out customer experience.

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In a world of Goliaths,
Otonomee champions
the trailblazers.


Team Otonomee has already helped the most successful tech brands in the world to move into new territories, grow their consumer base and deliver a stand-out customer experience.

Now, we are here to champion the start-ups, the early stagers, the trailblazers.


Trailblazers, like you. 

 
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Outsourced Customer Support Solutions

We provide people and technology solutions for scaling businesses. Whether it’s CX, Technical Support, Sales Development or Customer Success, our services are available 24/7/365 across a myriad of industries from SaaS and eCommerce to HealthTech and FinTech.

Our omnichannel support embraces all channels, including Voice, Email, Live Chat, Social Media, Self Service and Automation.

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Services

Customised people and technology outsourcing for scaling businesses.

Digital
CX

Our omni channel platform helps you meet your customers on their channel of choice - voice, email, chat, IVR, video and integrated social messaging

Customer Management

 We engage and support your customers across the entire lifecycle-acquisition, Onboarding, CX, Success and Tech support

E-Commerce Sales and Support

Engage consumers as they browse your web site to drive conversions. Support with online platforms, inventory management and product updates.

 

Multilingual
Talent

Technology Solutions

Sales
Development

We offer all European languages. Through our geo-friendly model we have access to a wider talent pool. We can hire the best talent, in the right location in a cost-effective manner.

Customised solutions to engage your customers and integrate with your core systems. PCI compliant Payments

We will prospect, engage and qualify B2B leads for your sales teams

Our Approach is Systematic, Instructive and Trusted

Our playbook is a well-oiled machine. Journey with us as we take the lead, guiding you and advising you as we solution the very best model for you. Our approach turns, what might be construed as daunting, into a reassuring, accessible journey.

Here are the steps we take…

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Each engagement starts with a discovery of your desired operating model, your people and technology requirements.

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We can start small and grow with you, adding the right skills, languages and scaling cost-effectively as your operation matures. We craft an insights solution that gives you valuable feedback to drive your business.

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Our experienced team takes a consultative approach, mapping your customer journey and designing the best solution for you.

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Our partner implementation encompasses the selection of the best people, the collation of training, reporting and operational materials, along with the technical build and integration.

We Grow Your Customers Love Of What You Do
and How You Do It.

We are there for you.
We will be there for your customers.


As your company grows, your customer base grows and so does the need for excellent customer service.

You may have
raised funds
You may be expanding into new markets
You may have launched a
new product

And now you’re wondering how you will manage the increased volume in customer queries.

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“Otonomee frees me up to deal with the other fires I have burning. They are a growth partner with the people, technology and operations know-how required to provide a great customer experience”

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Why Choose Otonomee ?

Choose Otonomee for our wealth of outsourcing experience, innovative technology and rigorous insights

along with our capacity to champion growth and global scale.  

Our customer support outsourcing benefits empower you to increase your focus on your core competencies while Otonomee drives efficiency and innovation while fundamentally achieving and maintaining excellent customer support.

Experienced
Team

Talent

Scalable
Solutions

Technology
Enabled

Insights
and Data

Agility

Team Otonomee has experience of scaling with some of the most iconic Tech names in the world. Now we make this experience available to trailblazers like you.

The war for talent has never been hotter.
Our Remote first model means we can hire the best talent and avoid competition with big tech. We’ve got you covered for skills, languages, markets ad time zones.

We design, build and manage scalable operations solutions for our partners. We clear a path to growth for your businesses.
Otonomee partners with you to unlock your growth potential and build a solid foundation from which to succeed.

Our platform captures every customer touch point on any channel you want.
We customise the solution and integrate with your existing stack.

All of our operational solutions are enabled by technology, with an in-built data and reporting solution.
With this, we turn interactions into insights.

Our distributed and cloud-based model enables us to move fast. We can have a solution in place in days, responding and scaling to meet your growing business needs.