Welcome to Otonomee
Otonomee is the trusted outsourcing partner for scaling businesses.
We provide people and technology solutions to help you move into new markets,
grow your customer base and deliver stand out customer experience.
In a world of Goliaths,
Team Otonomee has already helped the most successful tech brands in the world to move into new territories, grow their consumer base and deliver a stand-out customer experience.
Now, we are here to champion the start-ups, the early stagers, the trailblazers.
Trailblazers, like you.
Outsourced Customer Support Solutions
We provide people and technology solutions for scaling businesses. Whether it’s CX, Technical Support, Sales Development or Customer Success, our services are available 24/7/365 across a myriad of industries from SaaS and eCommerce to HealthTech and FinTech.
Our omnichannel support embraces all channels, including Voice, Email, Live Chat, Social Media, Self Service and Automation.
Customised people and technology outsourcing for scaling businesses.
Our omni channel platform helps you meet your customers on their channel of choice - voice, email, chat, IVR, video and integrated social messaging
We engage and support your customers across the entire lifecycle-acquisition, Onboarding, CX, Success and Tech support
E-Commerce Sales and Support
Engage consumers as they browse your web site to drive conversions. Support with online platforms, inventory management and product updates.
We offer all European languages. Through our geo-friendly model we have access to a wider talent pool. We can hire the best talent, in the right location in a cost-effective manner.
Customised solutions to engage your customers and integrate with your core systems. PCI compliant Payments
We will prospect, engage and qualify B2B leads for your sales teams
Our Approach is Systematic, Instructive and Trusted
Our playbook is a well-oiled machine. Journey with us as we take the lead, guiding you and advising you as we solution the very best model for you. Our approach turns, what might be construed as daunting, into a reassuring, accessible journey.
Here are the steps we take…
Each engagement starts with a discovery of your desired operating model, your people and technology requirements.
We can start small and grow with you, adding the right skills, languages and scaling cost-effectively as your operation matures. We craft an insights solution that gives you valuable feedback to drive your business.
Our experienced team takes a consultative approach, mapping your customer journey and designing the best solution for you.
Our partner implementation encompasses the selection of the best people, the collation of training, reporting and operational materials, along with the technical build and integration.
We Grow Your Customers Love Of What You Do
and How You Do It.
We are there for you.
We will be there for your customers.
As your company grows, your customer base grows and so does the need for excellent customer service.
You may have raised funds
You may be expanding into new markets
You may have launched a new product
And now you’re wondering how you will manage the increased volume in customer queries.
“Otonomee frees me up to deal with the other fires I have burning. They are a growth partner with the people, technology and operations know-how required to provide a great customer experience”
Why Choose Otonomee ?
Choose Otonomee for our wealth of outsourcing experience, innovative technology
and rigorous insights along with our capacity to champion growth and global scale.
Our customer support outsourcing benefits empower you to increase your focus on your core competencies
while Otonomee drives efficiency and innovation, fundamentally achieving and maintaining excellent customer support.