Brand aligned outsourcing solutions
At Otonomee our goal is to build brand loyalty and to turn your customers into advocates through the delivery of high quality experiences. Our partnership approach is centered on providing personalized, nimble, and flexible solutions that meet the unique needs of each brand we serve.
Our approach is centered on a personalized, flexible, high quality service that meets the unique needs of our clients
Premium support
We automate basic contacts so higher quality agents deal with complex and urgent interactions.
Aligned partnership
Boutique, entrepreneurial service, customized and fully aligned with your evolving business needs.
Digital and Human
Leveraging technology and AI in operations to efficiently elevate human delivered experiences.
Ultra flexible
Our Work From Home model is purpose built for flexibility. We anticipate and can adapt our service when your priorities change.
Over 20 languages spoken by our diverse team
Operating in 7 countries around the globe
Supporting 350+ unique communities worldwide
Handling over 1,000,000 customer interactions with care
How can we help
We grow your customers' love of what you do and how you do it
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High quality customer support at every stage of the customer lifecycle
We work with you to design and deliver the best experiences for your customers. When assistance is needed, we step into your shoes and become the guardians of your brand guaranteeing the best experience and effectively turning customers into loyal advocates for your product or service.
We hire top talent that delivers consistent quality.
Our flexible model adapts to your goals and growth.
We align your customer experience with your brand promise.
Technical support specialized in solving your customers most difficult challenges
Our technical specialists develop a deep understanding of your product and take responsibility for solving your customers technical challenges. We will investigate, troubleshoot, and diagnose hardware and software technical issues to find and implement effective resolutions.
Resolve complex issues that inspire trust and satisfaction.
Identify trends and fixes while streamlining customer issue resolution.
Free your internal team to focus on building and improving your product.
Customer success solutions uniquely tailored for your business needs
Our customer success offering helps deliver personalized success sessions to high-value customers. This proactive approach helps to engender loyalty, deliver hidden value and reduce downstream support issues.
Offer personalized solutions to your high-value customers.
Help your customers unlock the full value of your product or service.
Proactively engage every customer at every step of their journey.
Digital enablement – effective scaling and expanded choice with digital first support solutions
We work with customers to achieve a digital first CX solution. With technology that creates an integrated omni channel solution we enable your customers to self-serve or interact through digital channels, only contacting our experienced human agents when they have complex, urgent or sensitive issues.
Serve customers better with fewer human resources.
Enable a digital-first solution that empowers customers to self-serve.
Use data to track performance and inform your decision-making process.
Contact centre transformation - leverage industry experts to re-design and realign contact center performance
We take a consultative approach to every new engagement, bringing practical solutions to bear on your business and get hands on when needed. Leverage our tenured industry experts to solve your most pressing challenges.
Practical solutions for optimizing resources, driving digital and reducing costs.
Leverage our learnings from scaling global tech brands to tackle your toughest challenges.
Aligning your customer experience with your brand promise.
In a world of Goliaths, Otonomee champions the Trailblazers. Trailblazers like you.
“Huge achievement to get this far, this quickly and it’s great to be working with partners that can help us grow the brand into something amazing.”
“Otonomee has been instrumental in supporting Mobility Mojo's growth, delivering exceptional customer service that reflects our mission of inclusivity. Their team consistently exceeds expectations with their professionalism, adaptability, and dedication to quality. As our business has evolved, Otonomee has shown remarkable flexibility, seamlessly adapting to our changing needs. Their partnership has been a true asset, enabling us to focus on innovation while ensuring our customers receive outstanding support.”
“We partnered with Otonomee in 2023 to support us in delivering a programme of change that looked to create the foundations for a new operational framework within our contact centre. Otonomee’s experience and expertise was invaluable in guiding us on this journey and they proved to be a strong partner for us in achieving our goals. I would have no hesitation to partner with Otonomee on other projects in the future”
“The Otonomee Team run an efficient SaaS operation, have created and refined processes and respond quickly and positively to change. Time and time, they offer initiatives and ideas to optimize performance and to improve user experience. Our building managers are in safe hands!”
Our approach is systematic, instructive and trusted
We guide you through every step of the journey, delivering clarity and confidence as we design and implement the best solution for your business.
We redefine an approach that turns complexity into simplicity and uncertainty into opportunity. From the first conversation to the full implementation, we work alongside your team to design, build and implement a scalable solution that aligns with your goals and drives meaningful success.
Discovery
Each engagement starts with a discovery of your desired operating model, your people and technology requirements.
Design
Our experienced team takes a consultative approach, mapping your customer journey and designing the best solution for you.
Deliver
Our partner implementation encompasses the selection of the best people, the collation of training, reporting and operational materials, along with the technical build and integration.
Demonstrate impact
We can start small and grow with you, adding the right skills, languages and scaling cost-effectively as your operation matures. We craft an insights solution that gives you valuable feedback to drive your business.
We believe our success starts with the quality of the people we attract
We’re committed to cultivating a dynamic, inclusive, and people-focused environment where you can grow.
Whether you’re looking for growth opportunities, a flexible work-life integration, or just a place that feels right, you’ll find it here. You’ll be working with a united team of people, all across the world, who have the ambition to do more and the creativity to imagine a better future. Check out our open roles today.