A unique culture built to make a difference

We champion a growth mindset, the spirit to improve, the ambition to do more, the creativity to imagine a better future.

More about our culture

Team gathering with Aidan, Founder and CEO of Otonomee addressing the group.

Four women posing together at an outdoor event

Otonomee team members talking at an indoor event

Otonomee team members on a video call meeting each other and talking

Otonomee team members gardening outside stone building

Person taking a photo of a riverside scene at sunset

Otonomee team members on a video call smiling and talking.

Three Otonomee team members sitting outdoors

An Otonomee team member smiling while hugging another person.

Certified to care: Our B Corp journey

Since 2023, Otonomee has been proud to be a Certified B Corporation—one of just close to 10,000 companies worldwide to achieve this status.

This certification means:

We meet rigorous standards of environmental, social, and governance (ESG) impact;
We’ve made a legal commitment to stakeholder governance, valuing people and planet alongside profit;
We’re held accountable across five pillars: workers, customers, community, environment, and governance;
We continuously evaluate and improve how we operate—for the benefit of all stakeholders.

As members of the B Corp community, we embrace their pledge to reduce inequality, lower levels of poverty, create a healthier environment, strengthen communities and create more high-quality jobs with dignity and purpose.

Sustainability

Sustainability is more than a goal,
it’s how we work

At Otonomee, sustainability isn’t a standalone effort — it’s part of our DNA. We integrate it into how we work, lead, and grow. Our remote-first model, B Corp certification, and commitment to the UN Sustainable Development Goals reflect a holistic approach that touches every part of our business.

Young kids wearing an Otonomee jersey kit standing on a football field holding each other

View of the Manhattan skyline through the suspension cables of the Brooklyn Bridge at sunset, with One World Trade Center prominently visible in the background.

Inclusive Culture

Creating an Otonomee where everyone can thrive

Culture is often described as ‘the way we do things around here’. Something hard to codify. Something in the air. Of course, previously it was wedded to a place. A place people went. Where culture was learned primarily through observation.

When we founded Otonomee the world said that you could not build Culture in a fully remote company.

We knew differently and believed that anywhere ever you had a group of people, in person or on line, a culture would develop and grow—whether you chartered that growth positively or not.

At Otonomee, we speak about being Intentional about our Culture, we work on it every day. It is the foundation on how the business works together, works with our Clients. Its seen in our behaviours and interactions and how we live our values day to day...

Otonomee prioritises people, cares about career progression and takes an interest in our aspirations. The early definition of objectives and goals supports this genuine intent. The fully remote nature of my role also lends itself to a happy, healthy, energetic me!”

Brendan Ring

Chief People Officer

The culture of autonomy within the company gives me the flexibility to bring my children to school. Choosing where I can work has made a profound and valuable improvement to the growth in my work and personal life.

Rose Hurley

Resource planning analyst

Otonomee is a forward-thinking company. They actively encourage and listen to all voices with a thoughtful and caring Leadership Team that is very much employee-focused. I’m proud to say that I work with a diverse group of people dotted across the world – all with a common goal…we’ve come together to work in unison.

Wayne Bullman

Team Manager

What Otonomee core value do you most identify with and why

Be Curious

I identify most with the Be Curious value because I’ve always had a genuine passion for learning. Whether it’s understanding new processes, diving into customer feedback, or exploring ways to improve the support experience, I’m driven by the desire to continuously grown and expand my knowledge. Curiosity keeps me engaged.

Mikaela Morais

Senior Customer Support

Autonomy

87%

of team members feel empowered to make decisions about their work

Be Curious

I am always eager to learn new things, technology and always trying to bettermyself with what I learn and pass it onto the next generation.

Laura Heffernan

Social Team Manager

Be Curious

89%

of team members feel encouraged to learn and be curious in their role

Build Personal Connection

Definitely ‘Build Personal Connection’. I have built so many personal connections not only with my team but with people from all areas of the business. Together days are so nice to get to know everyone, and it just feels so easy to talk to anyone here at Otonomee!

Rachel Brennan

Quality Analyst

We Hear All Voices

80%

of team members feel their voice is heard and valued when they voice opinions

Be Curious

No question is a silly question in this company, I am always learning. I feel very looked after in this company and I am really grateful for the values it has as it matches my own morals in life.

Shona Flynn

Social Media Support

People holding shoulders sitting on wall.

Build Personal Connection

95%

of team members feel there is a strong and inclusive culture

Autonomy

Autonomy! At Otonomee, we’re given the trust and freedom to do our best work, and that sense of empowerment really resonates with me.

Diogo Jourdan

Onboarding Specialist

Mountain near body of water during daytime.

Do Great Work

93%

of team members feel proud of the work they do

We Hear All Voices

We Hear all Voices, because even though I've been here for not that long, everyone is always so eager to listen and act on it.

Guilherme Franco

Customer Support Advisor

Sun light passing through green leafed tree

Together We Grow

89%

of team members believe in the company's vision and are inspired by the values

Be Curious and Do Great Work

I can’t choose between “Be Curious” and “Do Great Work”. I can’t stand where I can’t
discover new things, not only having someone to teach me, but really getting interested in my tasks and I really want to go ahead and do my very best after looking into all the possible variants to solve any kind of problem, even if it’s a new resolution out of nowhere. We always have something else to learn, if we care enough, and we always can do better. This combination of things is what guides my heart in all areas, being valued to be like that is more than an honour.

Drielly Oliveira

Customer Support Advisor

Build Personal Connection

93%

of team members feel supported by their team

Autonomy

Trust, having everyone just trust you’ll do what is needed is one of the most refreshing things about the company.

Catarina Coelho

Technical Support

We Hear All Voices

95%

of team members feel Otonomee operates in a socially responsible manner

Autonomy

It's so hard to choose a value that means the most to me in Otonomee. Over the last nearly 4 years, each value has been so important to me at different stages of my development. Do Great Work, Autonomy, Together We Grow, Be Curious, We Hear All Voices, Build Personal connection, these aren't just words we say, but pillars we live by, which guide us in our decision making and define our culture. At this moment, Autonomy is the value I feel most connected to. I am trusted and empowered to lead in my role, I am heard when decisions need to be made, and this allows me to help grow those values in my own role and team. The values are all connected, and it's a daily challenge and call to action, to embody those values; for myself, my colleagues, and our customers.

Lorcan Mcgeough

Team Manager

Justice, Equity, Diversity and Inclusion (JEDI) at Otonomee

Making JEDI & Accessibility a priority in everything we do

At Otonomee, we also commit to fostering a diverse, equitable, inclusive and accessible work environment by making JEDI & A a priority in everything we do : our interactions, language, policies, hiring and decision making.

By living by our values, we learn and unlock growth potential together while embracing and celebrating our differences.

We commit to setting and enacting tangible goals to create an Otonomee where everyone is given what they need to thrive.
We believe our remote-first model is a great equalizer that opens doors to the workplace.
We commit to using this model to enable greater accessibility for a wider range of people, creating professional opportunities in more locations, and as a way to ensure everyone has a voice.
We are listening, we are heard and we are accountable to ourselves and each other on our continuous JEDI journey.

A note about prioritizing people over work.

Justice

By expanding access to employment, Otonomee helps revitalise communities with limited job prospects. It enables care givers (of old and young) to integrate meaningful careers, it empowers women in the workforce, and it opens opportunities for those with accessibility challenges given our work from home model.

A note defining "Fairness" for employees.

Equity

We are committed to creating equitable opportunities for all individuals within Otonomee, ensuring each team member has fair access to resources. We invest in leadership and development to promote career advancement, regardless of background or identity.

A note defining "Culture" as a "truly people-first organization that fosters and values building connections."

Diversity

We embrace diversity in all its forms and believe that our diverse perspectives drive innovation and elevate the experiences of our people, our partners and our communities we live in.

Inclusion

We provide an inclusive culture where every team member feels welcomed, respected and valued for their contributions. We actively foster a culture of belonging, where diverse perspectives are respected and heard.

Accessibility

We wish to use our remote-first model to open doors to those who may struggle or be unable to work in a traditional office environment. We are committed to creating an infrastructure where everyone can thrive and do great work.

Our Impact

We’re a business for good

Otonomee is a Business for Good in partnership with B1G1 (a global business giving movement), through which we support worthy causes aligned with the UN Sustainable Development Goals and The 2030 Agenda for Sustainable Development.

We believe in collaboration with other purpose-led companies, as we understand that together, we can be catalysts for positive transformation. Our commitment to social responsibility and ethical governance is not just a choice but a responsibility. We aspire to contribute to a more just, sustainable, and inclusive world.

Together, we're catalysts for a brighter, more inclusive world.

By partnering with us, you are making a difference and helping us collectively have an impact on worthy causes all over the world.

Partner with us

A unique culture built to make a difference