Customer support outsourcing services for scaling companies
Multilingual, 24/7/365 customer support that feels in-house and scales with your growth.
We provide outsourced customer support for scaling companies that need multilingual, high-quality support across channels, time zones, and global markets.
Delivering reliable, high-quality customer support at scale for leading brands
.svg){kind=logo}
We work with scaling and global brands that need flexible, high-quality outsourced customer support across markets, channels, and time zones.
Health Tech & Wearables
SaaS & Technology
FinTech
Retail & eCommerce
Over 20 languages spoken by our diverse team
Operating in 4 continents around the globe
Staff retention rate in 2025
No agents with less than 2 years of experience
Why choose Otonomee over a traditional BPO?
Global outsourced customer support coverage, with local expertise
Our outsourced customer support teams operate across Ireland, Portugal, Romania, Spain, Bulgaria, Japan, the Philippines, Colombia, and the US — giving you global reach with genuine local and cultural fluency.
Brand immersion, not just outsourced agents
We integrate into your product, systems, and customer lifecycle workflows from day one making sure your outsourced support team operates as a true extension of your brand.
Built for scalable customer support
Designed for businesses that need flexible, multilingual outsourced support that maintains quality as headcount and demand grow.
Multi-skilled support agents
Agents trained across voice, chat, email, and social to deliver fast, accurate, and consistent customer support across every channel.
Remote-first premium talent
Experienced agents equipped to handle complex, high-impact interactions across global customer bases.
Our security philosophy
Otonomee protects your data, your people, and your customers through industry-recognised controls, continuous monitoring, and world-class certifications.
Security is fundamental to customer trust and continuous service excellence. As a remote-first, global operator, we embed security at every layer — people, process, and technology.
We protect data wherever it lives, with safeguards that meet or exceed modern compliance expectations.
ISO/IEC 27001:2022
Internationally recognised standard for information security management, demonstrating a systematic, risk-based approach to protecting data.
GDPR
Fully compliant with EU data protection regulations, safeguarding personal data with transparency, accountability, and privacy by design.
PCI DSS Certified
Certified to protect cardholder data through rigorous security controls, ensuring safe and compliant payment processing environments.
HIPAA
Aligned with strict U.S. healthcare data protection requirements, ensuring sensitive health information is handled securely and responsibly.
Customer support outsourcing built for growth and consistency
24/7/365 outsourced customer support across 20+ languages and global time zones
An embedded outsourced support team that integrates with your tools, processes, and brand
AI-assisted workflows with experienced outsourced agents maintaining quality control
Rapid scaling of your outsourced customer support team for product launches and demand spikes
Structured QA, SLA governance, and performance reporting across your outsourced operation
“During an exceptionally busy 12-month period for our business, when we experienced a significant influx of customers, the Otonomee Support team stepped in and made an immediate impact. Their professionalism, responsiveness, and collaborative approach helped us maintain a high standard of support during a critical growth phase. This partnership has genuinely changed how we think about working with contractors. Rather than feeling external, the team became trusted colleagues who added real value to our operation.”
Our Awards
Our Partners
A structured approach to customer support outsourcing
We take a structured, hands-on approach to building and scaling outsourced customer support operations. From discovery to go-live, we work alongside your team to ensure a smooth transition, strong brand alignment, and consistent performance from day one.
Frequently asked questions
Still have questions?
Talk to a customer support specialist and explore how Otonomee can support your growth.
We are remote-first by design. Our distributed model gives you access to global, highly skilled outsourced customer support talent without the overhead of large physical contact centres, resulting in higher retention, greater flexibility, and more resilient CX operations.
We provide outsourced customer support for fast-growing companies across HealthTech, SaaS, Wearables & IoT, FinTech, and eCommerce. Our teams are matched to your sector, ensuring domain knowledge, compliance awareness, and customer empathy from day one.
Yes. Our outsourced support model is purpose-built for scale. Whether you're entering new markets, launching a new product, or experiencing rapid growth, we expand your outsourced customer support team quickly while maintaining service quality and brand alignment.
Timelines depend on scope and complexity, but we are built for speed. Our structured onboarding process ensures we can get your outsourced customer support team live efficiently, without compromising quality, compliance, or customer experience.
We provide multilingual outsourced social media customer service across 20+ languages — aligned to your customer base and global market requirements. Our distributed teams across Europe, Asia, the Americas, and the Philippines give you genuine local and cultural fluency, ensuring customer complaints are handled in the right language, tone, and context at scale.
Otonomee delivers end-to-end outsourced customer support, including voice, chat, email, and social channels. We combine human-led support with analytics, automation, and structured governance to ensure quality and scalability across your entire customer support operation.
Talk to an outsourced customer support specialist
Partner with an outsourced customer support specialist
Share your challenges and goals, and we’ll design a customer support outsourcing solution that protects your brand, improves performance, and scales with your growth.
Why partner with us?
- Outsourced customer support expertise for scale-ups: We understand fast-growth pressures and design outsourced operations that scale with your business.
- Fully embedded outsourced teams: Our agents work as a true extension of your brand, not a generic call centre.
- End-to-end ownership from day one: From hiring to performance management, we handle the full CX function so you can focus on your product.
- Outcomes, not just outsourced headcount: We track CSAT, resolution time, and retention impact — and continuously optimise your outsourced support operation to deliver results.