Outsourced social media customer support and monitoring at scale
24/7 social media monitoring, response, and reputation management across global platforms
We monitor, respond, and manage customer conversations across social media in real time, helping you protect your brand, resolve issues quickly, and stay in control of public customer interactions. Built for high-visibility brands where response time, tone, and escalation matter.
.jpg)
Delivering high quality customer experiences for leading brands
.svg){kind=logo}
We work with scaling and global brands that need support to grow without losing quality, control, or trust.
Health Tech & Wearables
SaaS & Technology
FinTech
Retail & eCommerce
Social media monitoring and support that protects your brand in public
Global coverage with local support
Teams across Ireland, Portugal, Romania, Spain, Bulgaria, Japan, Philippines, Colombia, and the US.
Built for complexity
Ideal for technical, regulated, and trust-driven products where customer support can make a lifelong impact.
Universal agent
One agent with multiple skills, for fewer hand-offs, faster resolutions, and a more seamless customer experience.
Remote-first premium talent
Experienced, digitally native agents equipped to handle complex, sensitive, and high-impact interactions.
Brand and product immersion
We integrate into your tools, workflows, and culture, from day one.
How outsourced social media monitoring works
24/7/365 social monitoring and real-time response
Reputation management and sentiment tracking
Escalation protocols for high-risk or sensitive issues
Community management aligned to brand voice
Global coverage across major social platforms
Over 20 languages spoken by our diverse team
Operating in 4 continents around the globe
Staff retention rate in 2025
Our Awards
Our Partners
Frequently asked questions
Still have questions?
Talk to a social media support specialist and explore how Otonomee can support your growth.
Yes. We provide 24/7/365 social media monitoring and response across major platforms, ensuring customer queries and brand mentions are handled in real time.
We use structured escalation workflows, sentiment tracking, and brand guidelines to ensure every interaction aligns with your tone while protecting your reputation.
Yes. Our teams handle both proactive monitoring and direct customer support across social channels.
We implement defined escalation workflows that ensure rapid internal alignment and controlled public responses.
Yes. We provide multilingual social media support aligned to your customer base and market requirements.
We align with internationally recognised standards, including ISO/IEC 27001, PCI DSS, HIPAA, and GDPR. Our infrastructure, processes, and team training are built to protect sensitive customer and client data at all times.
Timelines depend on scope, but our onboarding model is designed to launch quickly while ensuring quality and brand alignment.
Get in touch with our team
Partner with a social media support specialist
Share your social media and brand challenges, and we’ll design a monitoring and support solution that protects your reputation and improves response at scale.
Why partner with us?
- Real-time social monitoring & response across platforms: We identify and respond to mentions, feedback and emerging trends before they escalate.
- Social media customer support aligned to your brand voice: Our agents engage authentically with your community, ensuring every customer feels heard and valued.
- Proactive reputation management and escalation handling: We don't just monitor conversations, we help shape them.
- Continuous analysis of sentiment, trends, and customer feedback: We analyse sentiment, trends and impact to help you shape future strategy and product development.