Social media customer support and brand monitoring at scale
Always-on customer care, monitoring and brand protection on the social platforms your customers already use.
Social media is where customer trust can be built or lost in public. We provide 24/7/365 social media customer support, monitoring, and escalation, helping brands respond quickly, manage sentiment, and safeguard their reputation across every platform.
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Delivering high quality customer experiences for leading brands
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We work with scaling and global brands that need support to grow without losing quality, control, or trust.
Health Tech & Wearables
SaaS & Technology
FinTech
Retail & eCommerce
Social media monitoring to protect and strengthen your brand
Global coverage with local support
Teams across Ireland, Portugal, Romania, Spain, Bulgaria, Japan, Philippines, Colombia, and the US.
Built for complexity
Ideal for technical, regulated, and trust-driven products where customer support can make a lifelong impact.
Universal agent
One agent with multiple skills, for fewer hand-offs, faster resolutions, and a more seamless customer experience.
Remote-first premium talent
Experienced, digitally native agents equipped to handle complex, sensitive, and high-impact interactions.
Brand and product immersion
We integrate into your tools, workflows, and culture, from day one.
How social media monitoring works for your business
24/7/365 social monitoring and real-time response
Reputation management and sentiment tracking
Escalation protocols for high-risk or sensitive issues
Community management aligned to brand voice
Global coverage across major social platforms
Over 20 languages spoken by our diverse team
Operating in 4 continents around the globe
Staff retention rate in 2025
Our Awards
Our Partners
Frequently asked questions
Still have questions?
Talk to a social media support specialist and explore how Otonomee can support your growth.
Yes. We deliver 24/7/365 social monitoring and real-time response across major platforms.
We operate structured escalation protocols and sentiment tracking to identify and manage high-risk or sensitive interactions quickly.
Yes. Our teams provide both customer support and community engagement aligned to your brand tone and guidelines.
We implement defined escalation workflows that ensure rapid internal alignment and controlled public responses.
Yes. We offer multilingual support across global markets, aligned to local expectations.
We align with internationally recognised standards, including ISO/IEC 27001, PCI DSS, HIPAA, and GDPR. Our infrastructure, processes, and team training are built to protect sensitive customer and client data at all times.
Get in touch with our team
Partner with a social media support specialist
Share your brand and customer engagement challenges, and we’ll design a social media support solution that protects your reputation and improves response at scale.
Why partner with us?
- Real-time social monitoring & response: We identify and respond to mentions, feedback and emerging trends before they escalate.
- Social media customer support: Our agents engage authentically with your community, ensuring every customer feels heard and valued.
- Proactive reputation management: We don't just monitor conversations, we help shape them.
- Business analysis & continuous improvement: We analyse sentiment, trends and impact to help you shape future strategy and product development.