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SISU aesthetic clinic lobby

Case Study: Sisu

Logo for our business partner  Sisu

A customised omni-channel solution supports Sisu as they execute on their global roll-out.

Overview

Otonomee mapped the Sisu customer journey and customised an omni-channel solution, enabling users to engage across all digital media. Now, Sisu users can connect and book via multiple avenues, all of which are integrated into one unified platform.

 

For Sisu, a doctor-led clinic focused only on aesthetics, the robust reporting generates valuable insights around contacts and engagement, supporting the prediction of future demand as Sisu execute on their global roll-out.

SISU mockup
Aesthetic Salon Worker

Our customer base is scaling massively as we expand internationally.

 

Our partnership with Otonomee enables our customers to engage with us and make bookings across all channels.

 

This partnership is a key enabler of our international growth. 

Pat Phelan, Co-Founder and CEO, Sisu 

Service:


Digital 
Customer Experience

Industry:

HealthTech/
Retail

Channels:

Voice, Email, SMS,
Live Chat, Chat Bot,
Social, Whatsapp

 

Markets:

Irish Flag
United Kingdom Flag
United States Flag

Sisu 2022 Growth

A timeline showing that SISU added a new Irish location in March, 3 team members in April, 2 new US locations in June, an irish and a UK location in september, another US location in October, and a US and UK location in December.

Otonomee's support team grew in preparation for Sisu's ambitious expansion plans, delivering a dedicated CX solution which scales as they do. 

High Level Achievements

Creation of comprehensive training package adapted from existing materials, incorporating full Data Protection compliance  

Daily/weekly delivery of reports and insights into contact drivers, prompting improved business decisions

Improvement of customer journey through elimination of unnecessary steps and provision of a variety of contact channels

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