SISU aesthetic clinic lobby

Case Study: SISU

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A customised omni-channel solution supports SISU as they execute on their global roll-out.

Overview

Otonomee mapped the SISU customer journey and customised an omni-channel solution, enabling users to engage across all digital media. Now, SISU users can connect and book via multiple avenues, all of which are integrated into one unified platform.

 

For SISU, a doctor-led clinic focused only on aesthetics, the robust reporting generates valuable insights around contacts and engagement, supporting the prediction of future demand as SISU execute on their global roll-out.

Service:

Digital CX Support 

Industry:

HealthTech/Retail

Channels:

Voice, Email, SMS, Live Chat, Chat Bot, Social, Whatsapp 

Markets:

US, Ireland, UK 

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Our customer base is scaling massively as we expand internationally. Our partnership with Otonomee enables our customers to engage with us and make bookings across all channels. This partnership is a key enabler of our international growth. 

Pat Phelan, Co-Founder and CEO, SISU 

SISU aesthetic clinic products

High Level Achievements

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Creation of comprehensive training package adapted from existing materials, incorporating full Data Protection compliance  

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Daily/weekly delivery of reports and insights into contact drivers, prompting improved business decisions

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Improvement of customer journey through elimination of unnecessary steps and provision of a variety of contact channels