Case Study: Sisu
A customised omni-channel solution supports Sisu as they execute on their global roll-out.
Otonomee mapped the Sisu customer journey and customised an omni-channel solution, enabling users to engage across all digital media. Now, Sisu users can connect and book via multiple avenues, all of which are integrated into one unified platform.
For Sisu, a doctor-led clinic focused only on aesthetics, the robust reporting generates valuable insights around contacts and engagement, supporting the prediction of future demand as Sisu execute on their global roll-out.
Our customer base is scaling massively as we expand internationally.
Our partnership with Otonomee enables our customers to engage with us and make bookings across all channels.
This partnership is a key enabler of our international growth.
Pat Phelan, Co-Founder and CEO, Sisu
Voice, Email, SMS,
Live Chat, Chat Bot,
Sisu 2022 Growth
Otonomee's support team grew in preparation for Sisu's ambitious expansion plans, delivering a dedicated CX solution which scales as they do.
High Level Achievements
Creation of comprehensive training package adapted from existing materials, incorporating full Data Protection compliance
Daily/weekly delivery of reports and insights into contact drivers, prompting improved business decisions
Improvement of customer journey through elimination of unnecessary steps and provision of a variety of contact channels