Otonomee strengthens global customer experience for leading employee engagement platform

The Challenge : Scaling customer support while maintaining authentic human connection.

As the employee engagement platform expanded internationally, it needed a partner to deliver high-quality customer experience at scale without compromising its brand values. Supporting distributed teams across time zones and industries required a CX team that could act as an extension of the company’s own, understanding the importance of empathy, tone, and cultural nuance in every interaction.

The Solution : Multilingual, human-centric support to connect customers worldwide.

Otonomee partnered with the employee engagement platform to provide multilingual customer and technical support tailored to a global audience. By combining robust digital infrastructure with human-focused service delivery, Otonomee ensured each interaction reflected the platform’s mission of connection and belonging. The approach emphasized flexibility, quality, and responsiveness, aligning seamlessly with the company’s culture of care and innovation