AI Customer Support

AI customer support that enhances the human experience

Smart automation where it adds value. Human expertise where it matters most.

AI-enabled support operations designed to improve efficiency without sacrificing quality.

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9
Countries of operation
80%
Agents with 3rd level education
1M+
Customers supported worldwide

Delivering high quality customer experiences for leading brands

Industries we commonly support

We work with scaling and global brands that need support to grow without losing quality, control, or trust.

Health Tech & Wearables

Smiling man in gym attire with towel around neck sitting on exercise equipment while looking at his smartphone, wearing wireless earbuds.

SaaS & Technology

Man using virtual reality headset at a desk with colleagues in a modern office.

FinTech

Person holding a smartphone displaying 'Payment completed' near a card payment terminal at a store.

Retail & eCommerce

Two people sitting close together browsing a tablet showing a sale up to 80% off on clothing items.

Built for AI- and tech-enabled environments where automation and human judgment must work together.

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Tailored tech with a human touch to boost productivity

Global coverage with local support

Teams across Ireland, Portugal, Romania, Spain, Bulgaria, Japan, Philippines, Colombia, and the US.

Universal agent

One agent with multiple skills, for fewer hand-offs, faster resolutions, and a more seamless customer experience.

Built for complexity

Ideal for technical, regulated, and trust-driven products where quality matters

Remote-first premium talent

Experienced, digitally native agents equipped to handle complex, sensitive, and high-impact interactions

Brand and product immersion

We integrate into your tools, workflows, and culture, from day one.

AI Customer Support elevating the human experience

AI-enabled routing, automation, and QA optimisation

Human-in-the-loop escalation models

Performance analytics and continuous optimisation

Secure, compliant AI deployment

Designed to enhance, not replace, human expertise

20+

Over 20 languages spoken by our diverse team

4

Operating in 4 continents around the globe

85%

Staff retention rate in 2025

Our Awards

Our Partners

Frequently asked questions

Still have questions?

Talk to a CX specialist and explore how Otonomee can support your growth.

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What does AI customer support mean at Otonomee?

We combine AI-enabled routing, automation, and QA optimisation with human oversight to improve efficiency while protecting customer experience.

Does AI replace human agents?

No. Our model enhances human expertise. AI supports repetitive workflows while complex or sensitive interactions remain human-led.

How do you ensure AI does not reduce service quality?

We operate with human-in-the-loop escalation models, structured QA, and continuous optimisation to maintain premium service standards.

Is AI deployment secure and compliant?

Yes. We align with internationally recognised standards, including ISO/IEC 27001, PCI DSS, HIPAA, and GDPR. Our infrastructure, processes, and team training are built to protect sensitive customer and client data at all times.

How do you measure AI performance?

We track resolution times, quality metrics, and operational efficiency to ensure automation improves outcomes without compromising experience.

Can AI scale with our growth?

Yes. AI-enabled workflows allow us to manage demand spikes while maintaining human oversight where required.

Get in touch with our team

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Partner with a CX specialist

Share your challenges and goals, and we'll design an outsourcing solution that improves performance, delight, and efficiency across your operations.

Why partner with us?

  • CX expertise built for scale-ups: We understand fast-growth pressures and build operations that scale with you.
  • Fully embedded, remote-first teams: Our agents work as a true extension of your brand, not a generic call centre.
  • End-to-end ownership from day one: From hiring to performance management, we handle the full CX function so you can focus on your product.
  • Outcomes, not just headcount: We track CSAT, resolution time, and retention impact, and continuously optimise to deliver results.