Security that removes blockers, not just risk
Every interaction we handle carries your brand. The security infrastructure behind it carries your data. We protect both with enterprise controls, independently verified certifications, and a security-first culture that runs through every team, every process, and every operation.
Why security matters at Otonomee
Remote-first. Global scale.
As a remote-first operator with team members across multiple continents, handling sensitive and often complex customer interactions every day, we enact enterprise-grade security policies. It isn't something we bolt on; it's embedded into how we hire, how we train, how we access systems, and how we respond when things don't go to plan.
When you partner with Otonomee, you're trusting us with your customers, your data, and your reputation. That's a responsibility we take seriously at every layer — people, process, and technology.
Our security credentials
ISO/IEC 27001:2022
The global benchmark for information security management. Our ISO 27001 certification demonstrates independent, third-party verification that we identify, manage, and reduce information security risk to the standards required by enterprise clients.
PCI DSS v4.0.1 Service Provider
Payment Card Industry Data Security Standard compliance, protecting cardholder data across every customer interaction we handle that involves payment information.
HIPAA Compliant
Health Insurance Portability and Accountability Act compliant for clients operating in healthcare and healthcare-adjacent environments, where the protection of sensitive health information is non-negotiable.
GDPR Compliant
Full General Data Protection Regulation compliance for all operations across the EU and beyond. We are built to handle the data of your European customers with the care and rigour the regulation demands.
SOC 2 Type II Certification in Progress
SOC 2 provides independent assurance over the security, availability, and confidentiality of our operational systems. We are currently completing our SOC 2 audit. Contact us for our current status and to discuss what this means for your specific compliance requirements.
85%+ retention. Our people stay for the long term, so the same trained, trusted hands are always on your data.
5+ certifications: ISO 27001, PCI DSS, HIPAA, SOC 2 Type II, GDPR and more — maintained across every operation.
4 continents. One security framework applied consistently, regardless of where your team operates.
Over 1,000,000 customer touchpoints handled annually, every one protected by the same controls and protocols.
Controls you can count on
Our security infrastructure is designed to protect data at every point, from how it enters our systems to how it is accessed, used, monitored, and stored.
All data is encrypted in transit using TLS 1.2/1.3 and at rest using AES-256. Whether data is moving between systems or sitting within them, it is protected by the same standards required by the enterprise clients we serve.
Role-based access management, multi-factor authentication, and Zero Trust principles ensure that only authorised team members can access the data they need - and nothing more. Controls are enforced consistently across all team member environments, regardless of location.
24/7 real-time security monitoring, anomaly detection, and automated alerting give us continuous visibility across our operations. Threats are identified and escalated before they can impact our clients or their customers.
Defined incident response plans, tested through regular tabletop exercises, ensure we act fast, communicate clearly, and recover effectively. Clients are notified promptly in line with contractual and regulatory obligations, with full post-incident review and remediation steps shared as standard.
Our security posture is verified through independent external audits - including quarterly penetration testing and vulnerability scanning, ISO 27001:2022 surveillance audits, and QSA-led assessment under PCI DSS v4.0.1. We don't wait for clients to ask; we maintain the evidence before the question is raised.
Security built for the complexity our clients face
Our security posture isn't a checkbox. It's the infrastructure that makes it possible to handle sensitive, high-stakes customer interactions on behalf of high-growth and enterprise-grade brands, at scale, without compromise.
For enterprise clients
Regulatory readiness, documented controls, data protection practices that hold up under audit, and the certifications that procurement and legal teams need to see before any engagement begins. A clean vendor risk assessment on Otonomee means fewer delays in your procurement cycle.
For tech and scale-up partners
Verified access controls, transparent integration practices, and a security culture that scales with you — without creating friction at the integration stage or becoming a blocker as your compliance requirements mature.
For your end customers
Every interaction handled by Otonomee is backed by independently verified controls. Your customers' data is protected by the same infrastructure that satisfies enterprise procurement teams - whether they know it or not.
Frequently asked questions
Our infrastructure runs on enterprise-grade cloud platforms with geographic redundancy and data residency controls built in. We support jurisdiction-specific data storage requirements Speak to our team for a full breakdown relevant to your region and compliance obligations.
All client data is logically segregated at the system level using separate, isolated environments. Data belonging to one client is never accessible to another - by architecture, not just by policy.
Our Incident Response Plan activates immediately upon detection, with defined escalation paths and client notification obligations built in. You are informed promptly, in line with contractual and regulatory requirements. We conduct a full post-incident review and share findings and remediation steps - not just a summary.
Yes - and beyond what certification requires. ISO 27001:2022 mandates annual surveillance audits; we supplement these with quarterly vulnerability scanning, annual penetration testing, and an ongoing QSA-led assessment under PCI DSS v4.0.1. We are currently completing our SOC 2 Type II audit — contact us for current status.
A remote-first model doesn't weaken security - when implemented correctly, it strengthens it. Without a network perimeter to rely on, every access decision is explicit. We operate on Zero Trust principles: strict access controls, MFA enforced across all environments, managed devices, encrypted connections, and continuous monitoring regardless of where a team member is located.
