Customer experience outsourcing

Customer experience outsourcing that feels human

End-to-end CX support designed for consistency, quality, and long-term growth.

End-to-end customer experience expertise designed to protect your brand across every touchpoint.

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93%
Customer sentiment
1M+
Customers supported globally
84%
SLA

Delivering high quality customer experiences for leading brands

Industries we commonly support

Scalable, technology-driven customer management support across a myriad of industries.

Health Tech & Wearables

Smiling man in gym attire with towel around neck sitting on exercise equipment while looking at his smartphone, wearing wireless earbuds.

SaaS & Technology

Man using virtual reality headset at a desk with colleagues in a modern office.

FinTech

Person holding a smartphone displaying 'Payment completed' near a card payment terminal at a store.

Retail & eCommerce

Two people sitting close together browsing a tablet showing a sale up to 80% off on clothing items.

Built for multi-channel customer journeys where brand consistency and quality are non-negotiable.

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We grow your customers' love of what you do and how you do it

Global coverage with local support

Teams across Ireland, Portugal, Romania, Spain, Bulgaria, Japan, Philippines, Colombia, and the US.

Brand and product immersion

We integrate into your tools, workflows, and culture, from day one.

Built for complexity

Ideal for technical, regulated, and trust-driven products where quality matters

Universal agent

One agent with multiple skills, for fewer hand-offs, faster resolutions, and a more seamless customer experience.

Remote-first premium talent

Experienced, digitally native agents equipped to handle complex, sensitive, and high-impact interactions

High quality customer support at every stage of the customer lifecycle

High-quality, brand-aligned operations across every touchpoint

Consistent customer journey design and optimisation

AI- and tech-enabled performance insights

Global coverage with local market sensitivity

Experience in trust-driven and regulated sectors

20+

Over 20 languages spoken by our diverse team

4

Operating in 4 continents around the globe

85%

Staff retention rate in 2025

Our Awards

Our Partners

Frequently asked questions

Still have questions?

Talk to a CX specialist and explore how Otonomee can support your growth.

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What does customer experience outsourcing include?

It includes customer support, technical support, and back-office operations delivered across voice and digital channels, aligned to your brand and customer journey.

How do you maintain a consistent customer experience across channels?

We embed brand guidelines, QA processes, and performance reporting into daily operations to ensure consistent tone and service standards across touchpoints.

How do you measure CX performance?

We track KPIs such as CSAT, response times, resolution rates, and operational efficiency, providing transparent reporting and continuous optimisation.

Can you scale across global markets?

Yes. We offer multilingual, 24/7/365 support with global coverage while maintaining local market sensitivity.

How are you different from traditional CX outsourcing providers?

Our remote-first model prioritises premium talent, operational flexibility, and long-term partnership rather than cost-driven call center models.

How do you ensure compliance and data protection?

We align with internationally recognised standards, including ISO/IEC 27001, PCI DSS, HIPAA, and GDPR. Our infrastructure, processes, and team training are built to protect sensitive customer and client data at all times.

Get in touch with our team

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Partner with a CX specialist

Share your customer experience challenges and goals, and we'll design an outsourcing solution that improves performance, delight, and efficiency across your operations.

Why partner with us?

  • Built for the future: We are purpose-built for flexible, resilient, CX delivery from day one.
  • Remote first: Low attrition for highly skilled, hand-picked professionals with no call centers and no big city overhead costs.
  • Tailored tech with a human touch: Blending experienced, empathetic agents with automation to remove repetition so your team focuses on the moments that matter.
  • We offer bespoke CX solutions: omnichannel, AI-supported service across voice, chat, email and social.