Retaining culture at scale - Brendan Ring - Chief People Officer

In this video, Brendan shares why retaining great people is not just a metric at Otonomees. While high turnover has long been a challenge in the BPO industry, Otonomee has taken a different path. Remote work helps, but as Brendan highlights, it’s the culture that truly makes people stay.

Otonomee prides itself on being a close-knit, people-first organisation even with rapid growth. The company maintains a personalised, family-oriented atmosphere where individuals feel connected to something bigger than themselves. This sense of belonging fosters loyalty and commitment across the board.

High retention benefits everyone. For employees, it builds confidence and stability. For HR and recruitment teams, it reinforces morale and reduces burnout. For clients, it protects the time and trust they’ve invested in building strong, knowledgeable teams.

By investing in culture and treating people as the heart of the business, Otonomee continues to redefine what’s possible in a traditionally high-churn industry proving that people-first practices lead to long-term success.