Small rooms.
Big conversations.
Exclusive gatherings for customer experience, operations, and customer support leaders.
Upcoming events
CX Leadership Roundtable
An intimate evening for senior customer experience leaders. Expect candid conversation, no presentations, no pitches.
21 September 2026 · Dublin, Ireland
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Pioneer Partner Dinner · Invite only
An evening for customer experience and operations leaders on the West Coast.
Sponsored by Fin
7 October 2026 · San Francisco, USA
CCMA Breakfast Briefing
A morning session for contact centre and customer experience leaders — practical conversations over breakfast.
22 October 2026 · Cork, Ireland
Can't make these dates?
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Designed for meaningful connections
With customer expectations rising and AI reshaping support, customer loyalty has never been harder to earn — or easier to lose. The organisations leading the next era of CX are not choosing between people and technology. They are learning how to combine both. Join senior leaders for candid, off-the-record conversations on:
AI and human expertise in customer experience
How leading organisations are combining intelligent automation with human judgment, and where the line between the two is moving faster than most expect.
Scaling support without sacrificing quality
Growth puts pressure on every CX team. We explore what it takes to scale operations without losing the quality that earns customer loyalty.
Building CX operations that drive growth
Customer experience is no longer a cost centre. The conversation turns to how the best teams are making CX a measurable driver of retention, revenue, and reputation.
Built for the people who run CX
Otonomee events are for senior leaders responsible for customer experience, operations, and service delivery — people navigating the real complexity of building and running high-performing customer teams.
Attendance is by invitation or application only. Every seat is reviewed to ensure the group is right for everyone in the room.
Typical attendees include:
- Heads of Customer Experience
- Customer Support Directors & Leaders
- Customer Success Leaders
- Operations Directors & COOs
- Contact Centre Leaders
- Founders and Executives with CX responsibility
Reserve your seat
Join a curated group of senior peers for evenings of candid conversation, meaningful connections, and practical insights on the future of customer experience.
Thank you for your interest in our event!
Frequently Asked Questions
Otonomee events are designed for senior leaders responsible for customer experience, customer support, operations, and service delivery. Typical attendees include Heads of Customer Experience, Customer Support Directors, Customer Success Leaders, Operations Directors, COOs, and founders. Attendance is reviewed to ensure the right mix of seniority and relevant experience in the room.
We host a range of formats depending on the occasion, from intimate leadership roundtables to private dinners and cocktail evenings. Some events are open to applications; others are by invitation only. Each event is intentionally small so that every conversation is worth having.
Otonomee events are deliberately small and discussion-led. There are no keynote speakers, exhibition stands, or generic presentations. Attendees engage directly with fellow senior leaders, share challenges openly, and explore practical approaches in a confidential setting.
Topics vary by event and are shaped by the group in the room, but common themes include AI in customer support, scaling high-performing CX teams, operational resilience, customer loyalty, human expertise in an AI-driven world, and how leading organisations are building customer experience as a strategic differentiator.
Fill in the form on this page and select the event you'd like to attend. We'll confirm your place or let you know if the event is at capacity or by invitation only. You can also join our waitlist to be the first to know when new events are added to our calendar.