A modern BPO built around quality, flexibility, and people
Globally distributed teams, structured processes, and the right use of technology, delivering premium BPO performance without the compromises that come with traditional outsourcing
Otonomee is a business process outsourcing company built from the ground up for the way businesses scale today. We combine experienced agents across four continents with structured operations and AI-assisted tooling, so you get the reach and capacity of a BPO with the quality and brand alignment your customers will notice.
Delivering BPO excellence for Oura, Momence, Clevercards, and a global portfolio of high-growth brands.
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We work with scaling and global companies that need a BPO partner capable of delivering premium customer service across complex, multi-channel operations.
Health Tech & Wearables
SaaS & Technology
FinTech
Retail & eCommerce
Languages across our global BPO teams
Operating in 4 continents around the globe
Agent retention vs. 55–70% industry average
No agents with less than 2 years of experience
BPO services built for performance, not just scale
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A global BPO model designed for the way businesses work today
Traditional BPO was built around fixed infrastructure with large offices in specific cities and the overhead costs and geographic constraints that come with them. Otonomee was built differently, as a fully remote-first BPO from day one. That means our talent pool spans four continents and 20+ languages, our operations can scale into new markets without lead times measured in months, and none of our clients pay for buildings they will never see.
BPO delivery that embeds into your brand
We integrate into your product, systems, and customer lifecycle workflows from the start of every engagement. Your BPO team operates as a genuine extension of your brand, trained on your culture, your values, and your customers' expectations, rather than a detached outsourced function running on someone else's processes.
Omnichannel BPO operations across voice, chat, email, and social
We design and manage BPO operations across every channel your customers use, with consistent service quality, structured SLA governance, and performance reporting that gives you full visibility into how your outsourced operation is performing.
Experienced BPO talent, retained at above-industry rates
Every agent on our team has a minimum of two years of relevant experience. Our remote-first structure means we can recruit the right people regardless of geography, and our retention rates — 85% against an industry average of 55–70% — reflect what happens when you design a BPO around the people who do the work.
AI-supported BPO operations
We integrate AI-assisted tooling into our BPO operations where it adds genuine value, automating repetitive, transactional interactions so our agents can focus on the complex, relationship-driven work that builds customer loyalty. AI is part of how we deliver, and our team members are trained to work alongside it effectively.
Our security philosophy
Otonomee protects your data, your people, and your customers through industry-recognised controls, continuous monitoring, and world-class certifications.
Security is fundamental to customer trust and continuous service excellence. As a remote-first, global operator, we embed security at every layer — people, process, and technology.
We protect data wherever it lives, with safeguards that meet or exceed modern compliance expectations.
ISO/IEC 27001:2022
Internationally recognised standard for information security management, demonstrating a systematic, risk-based approach to protecting data.
GDPR
Fully compliant with EU data protection regulations, safeguarding personal data with transparency, accountability, and privacy by design.
PCI DSS Certified
Certified to protect cardholder data through rigorous security controls, ensuring safe and compliant payment processing environments.
HIPAA
Aligned with strict U.S. healthcare data protection requirements, ensuring sensitive health information is handled securely and responsibly.
What's included in our BPO service
Outsourced omnichannel contact center operations with structured SLA governance and reporting
24/7/365 global coverage with local delivery hubs
Experienced agents — no one on your account with less than two years of experience in call center operations
Structured QA, performance reporting, and continuous optimisation across your outsourced operation
Flexible outsourced contact center engagement models — FTE, output-based, or hybrid
Why choose Otonomee as your BPO partner
Founded in 2020, Otonomee was one of the first purpose-built remote-first BPOs. While traditional BPO providers were retrofitting remote working onto legacy infrastructure, we were designing our entire operation around distributed talent, global delivery, and the kind of flexibility that modern businesses actually need. The result is a BPO with a talent pool that spans four continents and 20+ languages, agent retention rates that consistently outperform the industry, and an engagement model that can move as quickly as our clients do. We are the right partner for companies that want premium, brand-aligned customer service delivered at scale.
“During an exceptionally busy 12-month period for our business, when we experienced a significant influx of customers, the Otonomee Support team stepped in and made an immediate impact. Their professionalism, responsiveness, and collaborative approach helped us maintain a high standard of support during a critical growth phase. This partnership has genuinely changed how we think about working with contractors. Rather than feeling external, the team became trusted colleagues who added real value to our operation.”
Our Awards
Our Partners
A structured approach to BPO delivery
We take a structured, hands-on approach to building and scaling BPO operations. From discovery to go-live, we work alongside your team to ensure a smooth transition, strong brand alignment, and consistent performance from day one.
Frequently asked questions
Still have questions?
Talk to a BPO specialist and explore how Otonomee can support your growth.
A BPO (business process outsourcing) company manages specific operational functions on behalf of another business. At Otonomee, our BPO services focus on customer service and contact center operations, handling inbound voice, live chat, email, and social interactions on behalf of our clients, with full SLA management, QA, and performance reporting.
Traditional BPOs are built around fixed infrastructure and volume-driven delivery. Otonomee was purpose-built as a remote-first BPO from day one, which means we recruit globally, retain agents at above-industry rates, and bring no physical overhead costs into our pricing. The focus is quality, flexibility, and genuine brand alignment.
We work primarily with scaling and global businesses in sectors including SaaS and technology, FinTech, Health Tech, Wearables, and eCommerce. Our clients tend to be companies with complex, multi-channel support needs who want a BPO partner that operates as an extension of their team rather than a generic outsourced function.
Yes. Our BPO operations run across Ireland, Portugal, Romania, Spain, Bulgaria, Japan, the Philippines, Colombia, and the US. Our teams cover 20+ languages, enabling multilingual and follow-the-sun BPO delivery aligned to your global customer base.
Quality is embedded into how we recruit, train, and manage our BPO teams. Every agent has a minimum of two years of relevant experience, and we operate structured QA frameworks, regular calibration sessions, and transparent performance reporting across every client engagement. Our 85% retention rate reflects the stability that underpins consistent delivery.
Security is built into every layer of our BPO operations — people, process, and technology. We align with ISO/IEC 27001, PCI DSS, HIPAA, and GDPR, with agent-level training, secure remote infrastructure, and continuous monitoring built into our standard operating model.
Yes. Our remote-first structure means we can move faster than traditional BPO providers, as we do not need to secure office space or build local infrastructure before we can start. Recruitment, onboarding, and technology are already in place across our global markets, which means faster ramp-up times and less operational risk during the transition.
Talk to a BPO specialist
Partner with an outsourced BPO specialist
Share your requirements and we will design a BPO solution around your business — your channels, your SLAs, your markets, and your customers.
Why partner with us?
- Outsourced BPO built for the future: Purpose-built for quality and flexibility, designed from day one to scale with your business.
- Remote-first outsourced talent: Low attrition, highly skilled global team — no big-city overhead costs built into your contract.
- Tailored tech with a human touch BPO operation: We blend experienced outsourced call center agents with AI-assisted automation, removing repetitive tasks so your team focuses on the interactions that matter.
- Bespoke BPO solutions: Fully omnichannel, AI-supported service across voice, chat, email, and social, tailored to your brand, growth stage, and customers.