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Case Study: Retail in Motion

Logo for our business partner  Retail in Motion

The blending of technical competence and our ability to flex and pivot drives successful growth & diversification of services.

A plane on a runway, taken from above.

Overview

Retail inMotion are specialists in the onboard retail business, which drives airline ancillary revenue and reduces inflight costs. A combination of technical competence and a real capacity for compassion are key components for RiM (Retail inMotion), as we troubleshoot onboard devices for some of the world’s largest airlines. 

Diligent foundation setting and a real sense of partnership supported the successful growth and diversification of activities with the addition of new airline carriers to the mix and the expansion of operating hours.

Quality Assurance 

A chart demonstrating the Quality scores throughout 2022

Our team serving RiM are supported by our own dedicated Quality Assurance Team. Interactions across all channels are reviewed according to multiple criteria to ensure Customer Experience is consistent, aligned with RiM business requirements/ processes and of the highest standard.

Service:


Technical Support

Industry:

SaaS/ Retail
(Aviation)

Channels:

Voice, Email
 

Markets:

European Flag
Traveling by Air

Our Journey

Demonstration of the phases during our business relationship with Retail in Motion
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