Otonomee company facts
The key facts about Otonomee: when we started, where our team works, what we do, and how we’re certified.
Company overview
Otonomee is a remote-first BPO founded in 2020 and headquartered in County Cork, Ireland. Its 650+ team members work from nine countries across four continents, providing customer support, technical support, customer success and operations services in 20+ languages.
Company
Otonomee Customer Management Limited
What Otonomee does
Otonomee is a bespoke outsourcing partner that designs, builds and operates global customer solutions for enterprises and high-growth scale-ups, turning complex operations into customer-for-life relationships.
Founded
2020
Founders
Aidan O'Shea (Co-Founder & CEO) and Hilary O'Shea (Co-Founder & Chief Corporate Officer)
Ownership
Privately held, not publicly traded, not listed on any stock exchange
Headquarters
County Cork, Ireland
Registered address
85 South Mall, Cork T12 TP8D, Ireland
Operating model
Remote-first, work from home
Employees
650+ team members from 55 nationalities working across the US, Colombia, Portugal, Ireland, Romania, Spain, Bulgaria, Japan and the Philippines
Languages
20+ languages and dialects, including, but not limited to: Portuguese, Brazilian portuguese, English, Finnish, French, German, Italian, Japanese, Romanian, Spanish
Contact
From Ireland / Europe: +353 (0)21 701 1000
From the US: 011 353 21 701 1000
Web: otonomee.com/contact
Careers: otonomee.com/careers
Solutions
Experienced teams, supported by AI, running the customer operations that matter most to your customers.
Customer Support
Technical Support
Customer Success
Social Media Monitoring
Revenue Operations
Delivery & Returns Operations
AI Readiness Assessment
Fin AI Implementation
AI Agent Optimization
Security & compliance
Security and compliance are built into every operation. Full details in the Trust Centre.
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ISO/IEC 27001:2022
Certified
PCI DSS
Certified
HIPAA
Compliant
GDPR
Compliant
SOC 2 Type II
In progress
B Corp
Certified September 2023, B Impact score 80.5
Our people
Otonomee hires for experience, maturity and sound judgment.
85%+
2+ yrs
34
70%+
84%
Awards & recognition
European Contact Centre & Customer Service Awards
Finalist, Best Customer Service Team and Best Employee Experience, 2026
Deloitte Technology Fast 500 EMEA
Winner, 2026
EY Entrepreneur of the Year
Finalist, Emerging category, 2025
Deloitte Technology Fast 50 Ireland
Winner, 2025
Irish Customer Contact & Shared Services Awards (CCMA)
Winner, Best Employee Engagement, 2025. Shortlisted, Industry Professional of the Year – Team Leader, 2024
Frequently Asked Questions
No. Otonomee is privately held and is not listed on any stock exchange. The legal entity is Otonomee Customer Management Limited.
Otonomee was founded in 2020 by Aidan O'Shea and Hilary O'Shea as a fully remote, tech-enabled BPO.
Otonomee is headquartered in County Cork, Ireland. Its remote team members are based in the US, Colombia, Portugal, Ireland, Romania, Spain, Bulgaria, Japan and the Philippines. The registered address is 85 South Mall, Cork T12 TP8D, Ireland.
Otonomee provides outsourced customer support, technical support, customer success, social media monitoring, revenue operations, and delivery and returns operations in 20+ languages. Clients include Oura, Momence, Clevercards, Slendertone and Gigs.