Otonomee powers seamless support for Johnson Controls’ Xaap Compliance Platform

The Challenge : Managing compliance at scale

Johnson Controls needed to manage the scale and complexity of fire and life safety compliance across thousands of buildings and systems. Key challenges included:

Ensuring accurate inspections and timely regulatory reporting.

Providing real-time visibility for building managers and facility teams.

Driving user adoption with intuitive tools and dependable support.

Without a strong partner, risks included regulatory non-compliance, delayed reporting, and reduced trust from clients relying on mission-critical safety systems.

The Solution : Empowering users with seamless onboarding and responsive support.

Otonomee partnered with Johnson Controls to strengthen adoption and effectiveness of the Xaap platform by delivering:

Onboarding & Training: Smooth setup for facility managers and inspectors, with templates and best practices.

Customer Support & Escalation: A primary point of contact for 6,000+ active users, resolving issues ranging from report errors to technical malfunctions.

Customer Success Engagement: Monitoring platform use, encouraging mobile adoption, and tailoring advice to user needs.

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