Otonomee featured in Financefair's real growth stories

In 2020, Hilary and Aidan O’Shea made a decision that would change everything. They left the corporate world with a clear belief: customer experience could be delivered differently: more flexibly, more intelligently, and purpose-built for scale.

This belief led them to set up Otonomee, which was designed from day one as a remote-first, globally distributed premium customer support organisation. The vision was simple but ambitious: to provide high-quality customer experience and technical support solutions that scale seamlessly with fast-growing brands.

Like many scaling businesses, the journey required the right kind of financial partnership.

Traditional funding routes like banks and venture capital weren’t the right fit at that stage. What Otonomee needed was flexibility and financial support.

That’s where Financefair came in. 

Otonomee’s growth required hiring teams and launching operations ahead of revenue at a pace that traditional funding structures weren’t designed to support. Slowing down wasn’t an option for a business purpose-built for scale.

Financefair partnered with Otonomee at a pivotal moment, providing flexible, revenue-aligned funding that enabled expansion without rigid structures or loss of control. 

Thanks to Financefair’s support, Otonomee now operates across nine countries on four continents, is scaling towards 700 employees, and has a clear ambition to maintain momentum, enter new markets, and respond to global demand seamlessly.

We’re proud to be featured in Financefair’s first Real Growth Stories because it highlights the belief, bold decision-making, and flexible financing that helped Otonomee scale internationally from the start, without compromising control or losing momentum. 

Partnering with Financefair allowed us to access fast, non-dilutive funding aligned with our revenue and growth goals. This is a powerful example of how the right financial partner can help scaling companies expand globally while preserving ownership and agility.

Watch the full video to learn more about our journey and what comes next.

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