Customer Experience

Explore the latest CX trends, challenges, and solutions across various industries. Learn all things customer experience related, from creating seamless omnichannel strategies to building customer loyalty.
Man standing looking at a plane taking off in the airport through the windows
Customer Experience
Outsourcing
26 May
,
2026
26 May
,
2026

Protecting quality during demand spikes and surges

Protecting quality during demand spikes and surges
Woman sitting at her home office with headset talking in an online meeting
Customer Experience
21 May
,
2026
21 May
,
2026

Driving customer support efficiency with AI

Driving customer support efficiency with AI
Woman working from home in an online meeting with people
Customer Experience
12 May
,
2026
18 May
,
2026

AI, Recruitment & CX: Humanity as the competitive advantage

AI, Recruitment & CX: Humanity as the competitive advantage
Man working from home wearing headset in front of two screens
Customer Experience
13 Mar
,
2026
9 Apr
,
2026

Premium CX with tailored support with Otonomee

Premium CX with tailored support with Otonomee
A woman seated at her desk, focused on her computer while working from home.
Customer Experience
2 Mar
,
2026
9 Apr
,
2026

The changing nature of AI in Customer Support

The changing nature of AI in Customer Support
Man working from home working on his computer with headset on
Customer Experience
28 May
,
2025
5 May
,
2026

AI & Customer Support: Klarna replacing AI with real people

AI & Customer Support: Klarna replacing AI with real people
Hot air balloon floating above mountains
Customer Experience
16 Apr
,
2025
9 Apr
,
2026

Proactive Customer Support: Steps to Enhance Your Customer’s Journey Before Issues Arise

Proactive Customer Support: Steps to Enhance Your Customer’s Journey Before Issues Arise
Hand holding glass globe showing the reflection of the sea landscape.
Customer Experience
26 Mar
,
2025
6 May
,
2026

Proactive Customer Service: What it is and Why Your Business Needs it?

Proactive Customer Service: What it is and Why Your Business Needs it?
cropped images of 3 young women holding their phones, focus on the hands and phones
Customer Experience
Outsourcing
3 Dec
,
2024
6 May
,
2026

Why leading brands need to leverage social media as a support channel?

Why leading brands need to leverage social media as a support channel?
women running with health wrist watch checking health stats
Health Tech
Customer Experience
30 Oct
,
2024
9 Apr
,
2026

The critical role of customer support in health tech companies

The critical role of customer support in health tech companies
A unique green cone shell among countless grains of sand
Customer Experience
25 Sep
,
2024
6 May
,
2026

Customer experience personalization is the secret sauce for happy customers

Customer experience personalization is the secret sauce for happy customers
girl working on computer at home office. client reviews on screen. like, dislike and love social reaction buttons floating
Customer Experience
Outsourcing
11 Sep
,
2024
9 Apr
,
2026

Can outsourcing customer support increase customer satisfaction?

Can outsourcing customer support increase customer satisfaction?