How we are different - Aidan O'Shea - Co-Founder & CEO

In this video, Co-Founder and CEO Aidan O’Shea talks about the industry as a whole and what makes Otonomee’s solutions stand out.  

With millions employed in the BPO sector globally, Otonomee was built from the ground up to stand out—by prioritising quality over volume and blending cutting-edge technology with human expertise. Aidan explains how Otonomee combines advanced AI tools with experienced, knowledgeable agents who use intuition and problem solving skills to solve complex customer issues.

Rather than replacing people with automation, Otonomee enhances the agent experience with technology allowing teams to focus on higher-value conversations that build trust and loyalty. This balance of human insight and AI efficiency delivers a premium customer experience.