Rethinking Outsourcing - Interview with Aidan O'Shea - Co Founder & CEO

What happens when someone with two decades of outsourcing experience decides to start over—and do things differently? In this candid conversation, Aidan O’Shea, Co-Founder and CEO of Otonomee, reflects on building one of the world’s first purpose-built, remote-first outsourcing firms—and why putting people first is the key to doing business better.  

Otonomee was built from a deep desire to fix what wasn’t working in traditional outsourcing: high turnover, low engagement, and rigid systems that didn’t serve people or clients. As Aidan shares, “I actually decided I was going to leave the industry… but then I realized we could build something entirely new—something better.”

Key themes include:

• Otonomee’s remote-first model is foundational to how the company operates and grows.
• The company’s success is tied to its focus on people, not just process or technology.
• Growth at Otonomee is driven by a clear sense of purpose, a willingness to challenge traditional outsourcing models, and a belief that culture is a strategic asset where people are your power.  

Aidan also talks about growth, hiring, and retention. He says, “We work hard to make sure people know what they’re walking into… and the remote model attracts a higher caliber of talent. But it’s the culture and experience that keeps them here.”

From rethinking what great service looks like to using technology as a quiet enabler, this is a story of how Otonomee is reshaping outsourcing to be more flexible, more human, and more future-ready.