Remote first, people first - Interview with Hilary O'Shea - Co-Founder & CCO

In this inspiring interview, Hilary O’Shea, Co-Founder of Otonomee, reflects on the journey of building a remote-first, values-driven customer management company. From humble beginnings in Cork to a global team spanning Ireland, Portugal, Bulgaria, the Philippines, and the U.S., Otonomee’s growth story is rooted in purpose, culture, and innovation.  

Hilary shares how the company was designed from the ground up for remote work—reimagining recruitment, onboarding, and team engagement to suit a fully remote environment. Hilary brings a background in commercial law, which has played a key role in shaping Otonomee’s strong operational and compliance frameworks. The result is a flexible, scalable operation delivering premium customer support to global clients. With the ability to launch teams internationally in weeks, Otonomee has proven that location is no barrier to excellence.

At the heart of the company is a strong culture shaped by three core values: People, Partners, and Community. These principles are brought to life daily through meaningful connections, inclusivity, and a commitment to sustainability. As a certified B Corp since 2023, Otonomee integrates the voices of all stakeholders—team members, clients, investors, and the planet—into every decision.

Hilary also emphasizes the power of autonomy as a business philosophy and as a key differentiator. With high employee retention and a deep sense of purpose, Otonomee delivers not just services, but trusted, long-term partnerships.

Hilary’s entrepreneurial journey is both challenging and rewarding, and her leadership continues to shape a company where remote work, human connection, and exceptional service go hand-in-hand.